When you purchase The NeXus System from Stens, you always receive free technical support for one year from the date of purchase.
The level of technical support we offer is another unique feature of our organization. We offer expertise in the capabilities, installation, and operation of the NeXus Biofeedback System.
Our technical support staff is available Tuesday-Wednesday-Thursday by phone (415-455-0111, 800-257-8367), between the hours of 9AM and 12:30PM PST. If you prefer to reach us by email, we will respond to your questions within 24-48 hours on business days. Appointments are scheduled during business hours on a first-come, first-served basis. Schedule your appointments in advance for best service!
When you contact our tech support staff, please have your account number ready, the version number of any software you have questions about; and which version of Windows you are running, as this will make our response to you more prompt and resolving your concerns easier.
If you would like to email a question to our tech support staff now, please CLICK HERE